On a quick glance I see 5 problems in your code:
element.className is a String.
You can add a class to it with element.className += " hidden". Note the space before the "hidden" word.
Without the space you will get className = "contact_form_tophidden" (one word = one class) instead of "contact_form_top hidden" (two classes)
- Also you can't subtract a string by using
-=, subtraction is for numbers only.
Instead of manipulating the String className, I suggest you use classList which is an array-like list of classes that you can add and remove. If you want to be backward compatible with old browsers its best to use a framework such as jQuery or follow the className manipulation techniques described in https://stackoverflow.com/a/196038/519995
Also you need to use getElementsByClassName (uppercase C)
getElementsByClassName returns a collection of elements, you need to iterate them with a for loop and modify the class of each, one at a time. Again, if you'd use a framework such as jQuery this would be much easier.
Also the if statement you are using will always enter the first part and never the second part, since the content is always "closed" when the function runs.