Good morning everybody, I am very new to Ubuntu and this website so excuse me if I make a mistake putting this question in here if it is already answer (I looked for similar questions already solved but I can't find my specific case). I have two external hard drives, a 1 TB ADATA and a 1 TB WD; neither of them are appearing in files, but they appear in certain commands in the terminal (such as lsusb or dmesg), I tried doing the mounting problem solution with the following commands:
ls /dev/ | grep sd
sudo fdisk -l
sudo mount /dev/sdxn /mnt
(Replacing sdxn by the extra line you found when we did the first step)
According to this solution in askubuntu (Ubuntu doesn't "see" external USB Hard Disk)
but neither of the hard drives are appearing in the ls /dev/ | grep sd command.
Normally I am a user of windows 10 and there I tried several solutions as well (such as seeing if it was recognized in disk management but was missing an assignment letter, it wasn't recognized there, seeing if it was a driver problem uninstalling all the drivers device manager that were greyed out and hidden, and that didn't work either). That was the reason I went to Ubuntu, to see if the devices were recognized there. I don't know if it is relevant information or not but I am using the Ubuntu test (as a live cd) I didn't installed it, and I am using I am using Ubuntu 16.04, I think is the last version. Please pardon my possible grammar mistakes.
These are the outputs for lsusb and dmesg (ls /dev/ | grep sd does not change after connecting the drive) for the ADATA drive:
ubuntu@ubuntu:~$ lsusb
Bus 002 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 001 Device 004: ID 04f3:0248 Elan Microelectronics Corp.
Bus 001 Device 003: ID 0a05:7220 Unknown Manufacturer
Bus 001 Device 005: ID 125f:a11a A-DATA Technology Co., Ltd.
Bus 001 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 003 Device 002: ID 04f2:b40d Chicony Electronics Co., Ltd
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
ubuntu@ubuntu:~$ dmesg
...
[ 535.924530] usb 1-1.1: new high-speed USB device number 5 using ehci-pci
[ 536.130822] usb 1-1.1: New USB device found, idVendor=125f, idProduct=a11a
[ 536.130839] usb 1-1.1: New USB device strings: Mfr=2, Product=3, SerialNumber=1
[ 536.130843] usb 1-1.1: Product: CH11
[ 536.130846] usb 1-1.1: Manufacturer: ADATA
[ 536.130849] usb 1-1.1: SerialNumber: C11A0102012101500293
[ 536.357569] usb-storage 1-1.1:1.0: USB Mass Storage device detected
[ 536.357691] scsi host6: usb-storage 1-1.1:1.0
[ 536.357840] usbcore: registered new interface driver usb-storage
[ 536.511472] usbcore: registered new interface driver uas
These are the outputs for lsusb and dmesg (ls /dev/ | grep sd does not change after connecting the drive) for the WD drive together with the ADATA drive:
ubuntu@ubuntu:~$ lsusb
Bus 002 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 001 Device 004: ID 04f3:0248 Elan Microelectronics Corp.
Bus 001 Device 003: ID 0a05:7220 Unknown Manufacturer
Bus 001 Device 005: ID 125f:a11a A-DATA Technology Co., Ltd.
Bus 001 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 004 Device 002: ID 1058:0830 Western Digital Technologies, Inc. My Passport Ultra (WDBZFP)
Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 003 Device 002: ID 04f2:b40d Chicony Electronics Co., Ltd
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
ubuntu@ubuntu:~$ dmesg
...
[ 611.501229] usb 4-2: new SuperSpeed USB device number 2 using xhci_hcd
[ 611.518222] usb 4-2: New USB device found, idVendor=1058, idProduct=0830
[ 611.518230] usb 4-2: New USB device strings: Mfr=2, Product=3, SerialNumber=1
[ 611.518233] usb 4-2: Product: My Passport 0830
[ 611.518236] usb 4-2: Manufacturer: Western Digital
[ 611.518239] usb 4-2: SerialNumber: 57583631413734414B433346
[ 611.519199] usb-storage 4-2:1.0: USB Mass Storage device detected
[ 611.520793] scsi host7: usb-storage 4-2:1.0
[ 612.518445] scsi 7:0:0:0: Direct-Access WD My Passport 0830 1065 PQ: 0 ANSI: 6
[ 612.519074] scsi 7:0:0:1: Enclosure WD SES Device 1065 PQ: 0 ANSI: 6
[ 612.520674] sd 7:0:0:0: Attached scsi generic sg2 type 0
[ 612.521405] sd 7:0:0:0: [sdb] Spinning up disk...
[ 612.524634] scsi 7:0:0:1: Attached scsi generic sg3 type 13
[ 612.845794] scsi 7:0:0:1: Wrong diagnostic page; asked for 1 got 0
[ 612.845801] scsi 7:0:0:1: Failed to get diagnostic page 0xffffffea
[ 612.845855] scsi 7:0:0:1: Failed to bind enclosure -19
[ 612.845896] ses 7:0:0:1: Attached Enclosure device
In both cases (before and after connecting the drives) ls /dev/ | grep sd was the same:
ubuntu@ubuntu:~$ ls /dev / |grep sd
sda
sda1
sda2
sda3
sda4
sda5
sda6
They are not being recognized by gparted either, in windows they both appear in device and printers (the ADATA as unknown and the WD as a normal device) and are given the option to eject safely, but they do not appear in my pc, or disk management. In windows I already tried reinstalling the drivers but it didn't work.
